Al Nur Cemetery
Owned and managed by the LMA, Al Nur Cemetery provides a peaceful final resting place for members of the Muslim community. The site is maintained with dignity, care and in full accordance with Islamic burial practices.
About
The Lebanese Muslim Association owns and operates Al Nur Cemetery at Narellan.
Aboriginal Cultural Principles
We acknowledge the Dharawal People as the traditional custodians of the land in Narellan, where Al-Nur Islamic Cemetery is situated, and we also recognise the Cadigal people of the Eora Nation as the traditional custodians of the Lakemba Mosque region.
We pay tribute to Elders past, present, and emerging.We have informed ourselves about the Aboriginal communities, including Traditional Owners, in the regions where we operate, and we maintain records of Aboriginal origins and connections to the land (unless expressly requested otherwise).
We are committed to being mindful of Aboriginal cultural requirements related to burial where practicable.We understand the deep significance of these practices and strive to honour the traditions of both the Aboriginal communities and the Islamic faith.
While our burial procedures adhere strictly to Islamic practices, we do so with great respect for the cultural values and heritage of the Aboriginal land we share, recognising the importance of this land to its Traditional Owners.
Complaints and Feedback
Complaints and feedback may be directed to our Services Team at funeral@lma.org.au.
We will strive to respond to all complaints promptly and in accordance with the established process for resolving disputes between the Operator and Consumers.Process for resolving disputes between the Operator and Consumers for Al-Nur Islamic Cemetery:
Making a Complaint:
A complaint can be made to the Operator in person, by phone, or via email. The Operator will listen carefully, acknowledge the complaint, and record it using the Complaint Register.
Response Time Frames:
The Operator will acknowledge receipt of a complaint within 7 days. If the complaint is complex and needs formal escalation, it will be escalated within 14 days. For serious complaints requiring detailed investigation, an update will be provided within 30 days. If more time is needed, the complainant will be notified in writing.
Investigating a Complaint:
The Operator will handle complaints impartially, ensuring the person managing the complaint is not the one whose actions are being questioned. Complaints may be resolved informally or escalated to management if needed. All actions and follow-ups will be documented.
Final Determination:
Once a final determination is made, the Operator will notify the complainant in writing, detailing the outcome and any actions taken. This communication will include a clear explanation of the resolution and any further steps that may be taken if applicable.
Alternative Review Options:
If a complainant is unsatisfied with the internal handling of their complaint, they can request an external review, such as contacting the Ombudsman. For further information related to complaint handling and alternative review options, you can also get in contact with the Cemeteries Agency. A complaint handling policy is available upon request for additional guidance.